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Course Benefits

- Increase your sales
- Increase your referral rate
- Increase your customer loyalty
- Reduce the time to market for new products and services
- Highlight opportunities for improvement
- Increase your turnover

Why Choose Succinct?

At Succinct Solutions, we know that knowledge and training are vital for a successful business. On our training courses, we offer the same support that we provide to our customers, and we make sure that the training you receive has immediate practical application within your business.

Increase your sales and grow your business through referrals

Customer Relationship Management (CRM) is the process to increase your sales and improve your business through referrals. CRM is about maintaining relationships with your customers so that they stay loyal, continue to pass you business and act as your sales team.

Course Objectives

- CRM business philosophies
- Service level agreements
- Customer communications
- Use of information
- Customer evaluation
- Touch points
- Customer feedback
- Customer segmentation



Course Overview
This course will guide you through the steps that the most successful businesses use, so that you can better understand your business and plan for success. We will show you how to apply CRM to enhance your company’s market exposure, boost revenue streams, and engage with your customers to increase sales into the business.

All our trainers are highly skilled and knowledgeable professionals who have gained their experience from working with some of the most successful businesses around. This course will provide you with the insight needed to communicate with your customers effectively, ensuring success through increased loyalty and customer satisfaction.

Full day training (9am - 4pm) including lunch.

Who Should Attend
The Customer Relationship Management course is designed for managers, supervisors and company members responsible for managing client services.

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