Customer Relationship Management (CRM) Training – Increase your Sales and Grow your Business through Referrals
Aim
Customer Relationship Management (CRM) is the process to increase your sales and improve your business through Referrals. CRM is about maintaining relationships with your customers so that they stay loyal, work for your business and act as your very own sales team.
Course Objectives
- CRM Business Philosophies
- Service Level Agreements
- Customer Communications
- Use of Information
- Customer Evaluation
- Touch Points
- Customer Feedback
- Customer Segmentation
Course Benefits
- Increase your sales
- Increase your referral rate
- Increase your customer loyalty
- Reduce the time to market for new products and services
- Highlight opportunities for improvement
- Increase your turnover
Course Overview
This course will guide you through the steps that the most successful businesses use; enabling you to better understand your business and help you plan for future success. We will show you how to apply CRM to enhance your company market exposure, boost revenue streams, and engage with your customers to further increase sales into the business.
Our trainers are subject matter experts in all business practices. Their knowledge and experience will guide you through the skills required to improve, enhance and develop your business success. This course will provide you with the insight needed to communicate with your customers effectively, ensuring success through increased loyalty and customer satisfaction.
Structure
Full day training (9am - 4pm) including lunch.
Who Should Attend
The Customer Relationship Management course is designed for managers, supervisors and company members responsible for managing client services.
Why Choose Succinct Solutions?
At Succinct Solutions we know that knowledge and training are the most important necessities a business requires. Our training courses are identical to the business support we provide to our customers, informing you that the training you receive already has practical application within your business. Below are some of the establishments we provide training for.
Booking Details
To book on this course please phone the team at Succinct on 0844 800 6582, email training@succinctsolutions.co.uk or click here for the next dates of this course.
